My wife and I ordered a bedroom set from HomeTown at Jayanagar/ JP Nagar on 22nd April, 2011 worth approximately Rs.43, 000 for which an advance amount of Rs.10, 000 was paid to them. The promised delivery date was 22nd May.
However, my wife received a call on 6th May informing her that the goods have arrived in Bangalore and that they would be sent upon settlement of the balance amount. We promptly made the balance payment on 7th May, 2011 and were informed that the goods would be sent to us by 9th May, 2011. However when the delivery was made only 2 of the items having insignificant value were delivered to us.
The main piece of furniture (i.e. the cot) was not delivered at all. The delivery personnel expressed their ignorance about this but promised to inform their superiors. I called the store immediately and was answered by one Ms.Samritha who seems to have taken classes on how not to treat your customers. She repeatedly promised to update me on the status only to go into hibernation for extended periods of time. Finally when I caught her on the phone after about 2 hours, she mentioned that as per the records the due date was only 22 May and it will be delivered as per schedule. When asked that if the due date was only 22 May, why we were asked to make the balance payment so that the goods can be delivered, she feigned ignorance about the warehouse operations.
This is the second time in less than 2 months that I have received deficient service from the same store. On both occasions the sales personnel seem to be very cordial until the sale was made but thereafter its downhill all the way. They demonstrate a very bad attitude towards customers and totally unprofessional behavior. Needless to say that it is quite obvious that there is no training whatsoever provided to their personnel in customer service. The store manager Mr. Khan ought to be sacked for the kind of show he is putting on.