We moved to Bangalore a couple of months back and thought it was a good opportunity to make-over our house. The Home Town offers captured our attention(well. a full page advertisement on TOI helped) and we went shopping.
The product and price range is extremly wide and the display is also very good. We finalised a cot and matress at what we thought was a steal. Along the way we picked up some items here and there and all of it was very good. quality and pricewise.
The billing was painful. and was the start of our troubles. we were told that our product would be delivered within 10 days.(ha ha.). Nothing happened for not 10 days. but about a month. to the stage that we had almost forgotten about it!
We then started calling up and were told tomorrow, . day after. by friday. today evening. this continued for one for month. Finally frustrated we called the store manager, who was terrified to come on-line to a customer. and promised help. and did his bit. gave the number of the dispatch manager. who in-turn gave the number of warehouse manager. who gave the number of the driver.:)
We figured that here was a shop that has a good product. and great price, but not a single soul who can take responsibility. Finally we got the mattress after another 2 weeks. a total of 2 months from the order date. Ofcourse we did not pursue the installation case with Home Town and helped ourselves with that.
To sum-up. look at Home Town for good product at fanstatic prices if you have 2-3 months to move into your new house.