I reached out to Homelane for interior designing of our new home.
We booked our order with Homelane(partly push sale, partly we liked what they had to offer)
Later, due to some unagreeable TnC I decided to back out and requested a refund.
This caused some trouble at both ends and it was a long chase.
Multiple call, texts and mails later when nothing fruitful happened, I raised a grievance against the organization.
This grievance was taken up on priority by Homelane team. We had a face to face discussion post which I was not required to follow up any further. Below Homelane team responded and acted on this:
a. Relationship Manager Mr Subhabrata Ghosh
b. Community manager Mr. Debabrata Kundu
c. Delivery manager Mr. Sarabjit Singh Walia
They understood the problem and have now refunded the advance paid. Im grateful and I thank them for this swift resolution.
Overall the entire team was very courteous and well mannered throughout.
5 stars for the Homelane Kolkata team.
P.S: Homelane does have TnC that I was not comfortable with. Therefore Ill recommend not to fall for the rushed push sales. Best to take time, thoroughly go through the TnC, and make an informed decision.