The experience with Homelane Thane in front of Rmall is worst. They pretend to be professional but my experience suggest that the thing is completely opposite. Their only goal seems to take 10% of the total amount. I had planned for design of complete 2bhk but based on their way of work I planned to do it of my own as my advance amount was already blocked and I can’t go anywhere. In short my plan to do it from a good designer went into vain. I don’t think I would have gone for my shoe rack from them if 45k was not blocked in advance. Now they showed their true colour when I told them that I want to go for only false ceiling .Their behaviour was truly unprofessional from there on . It seems that there is no escalation mechanism for them. I sent mail to a person whom they claim was point of contact for escalation and also to support but no response. I have lost lots of my precious time in dealing with these guys..This is my hard earned money and will not go into waste. I will fight to get my money back or have them do as desired by me. My suggestion would be to avoid Homelane if you want hassle free and professional designer service. Zero rating ... I m Sushant Das.. can be contacted on mouthshut id...