Support Ticket to them : 78645593 Jan 28, 2013
Order No: 921448441
Sub Order No: 53430985
Went through a pathetic experience ops: with homeshop 18 with my order no: 921448441 and Suborder No: 53430985
Customer Care
31-01-2013 10:53?Dear Mr.Rina Shah, We sincerely apologize for the delay caused in the delivery of the product. Please note, your product is packed and ready to dispatch we are arranging delivery at the earliest on top priority and it will deliver to you very soon as we are coordinating with respective team for the same. Please allow us some time to resolve. Warm regards, Customer CareHomeShop18."
Customer
YOU ARE NOT GIVING DATE. YOUR VAGUE REPLIES SAYING DELIVERY WILL BE “SOON” CAN ALSO TAKE 99 YEARS. IF YOU HAVE ALREADY PACKED IT, WHAT IS PREVENTING YOU FROM SHIPPING IT OUT SO IT REACHES US BY PRIORITY TODAY?
Customer Care
01-02-2013 13:10?Dear Rina, We really appreciate your patience and sincerely apologize for the inconvenience caused to you. As far as your query concerned, please note we are investigating the matter with our respective department to resolve this issue as soon as possible.We request you to treat this incidence as an exception & we hope you will provide us some time to resolve this matter.Warm regards, HomeShop18
Customer
So you now agree that you have been giving aloof and vague answers. Because if you have it packed and ready for delivery, what is stopping you from giving update on AWB, and other details. You are buying time and my husband is now going to post on few coupon sites about this experience.
Customer Care
Customer Care-)02-02-2013 11:45?Dear Ms ShahWe sincerely apologize for the inconvenience caused. Please be informed we have noted said matter and already escalated this matter to our, respective department for this concern. Please allow us some time to resolve your complaint.Warm regards, HomeShop18
2013-02-03
Customer
Why don’t you send your CEO to my office? I want to give him few slaps in front of my staff for fooling and cheating people.