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lucke @lukkcs
Nov 27, 2012 02:48 PM, 2251 Views
A Make Believe Website

You know I thought Fabfurnish.com was a really nice website. considering the very many varieties of items on display and I also placed and order. I live in Bangalore and first the customer care people were like we will deliver in 5 days time and then now its almost 3 weeks but no avail.


They tell me that we have not shipped it yet and yes the reason is because we have already informed you about delivery within 15 days but what I fail to understand is why a communication before and why after. If this is the way of treating their customers I think they should shut shop. I got so irritated I cancelled l shaped sofa I ordered. Its just a make believe website with umpteen promises of delivery. If you cant deliver then don’t promise and this website is nothing more than a con.

(0)
Hi,We sincerely apologize for the inconvenience caused and are sorry for failing to live up to your expectation with this purchase.Furniture is a surface delivery product and since we are based out of Gurgaon currently, it takes anywhere between 10-15 days to get the items delivered based on delivery locaiton. Hence we never commit to a 5 day delivery timeline to our customers. We would therefore like to speak to you to understand your concerns and check our records to inspect how such miscommunication happened at our end.Also, we have checked our records thoroughly and contacted all our L-shape sofa customers but still not been able to identify this order and relevant details. Could you please share your order number with us so that we can get in touch with instantly.Yours Fabulously,Team FabFurnish
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