Your review is Submitted Successfully. ×

HomeTown

0 Followers
1.9

Summary

HomeTown
Arpit Dutta@arpit_dutta
Dec 08, 2013 12:06 PM, 54612 Views
Order Placed - Will automatically get cancelled!!

Dear All,


We placed an order on 05th Dec 2013 for a "Fab Home Sicily Slider Bed" (Order #: 200897858) during the Citibank OMG Sale 2013 as we were getting wonderful discount of 25% by Citibank.


This order got cancelled today morning and here are some findings:




  1. Per customer care, the product was not meeting the quality standards and hence, the order was cancelled - Does that mean that FabFurnish stores products below the line in their warehouses? Also, isn’t this the responsibility of FabFurnish to procure a replacement and ship it to the customer?




  2. This is product (1 unit) is again available on their website - Seems FabFurnish is interested in selling this faulty product to someone




  3. FabFurnish is offering a discount of 20% which in turn is a 5% loss for me.






Conclusion: Consider other sites before finalizing your order. The order might get cancelled for a funny reason like this. Moreover, you can face embarrassment if you had ordered this as a gift for someone. This is truly a WOW! experience. What do you say?


Regards,


Arpit.

(1)
Dear Arpit,Greetings from FabFurnish.com!We are really sorry for the inconvenience here. Despite the best of our precautions, we have failed to deliver a hassle free and fully satisfying experience to you.As per telephonic discussion, please be apprised that we have already sent you an email consisting the 25% voucher code on your registered email id and would request you to kindly check your inbox for the same.Further, we agree that this shopping experience has not been a great one for you; however we shall try that such instances do not occur in future. We also request you to kindly share the order details with us, once you place a new order using the voucher code so that we can take utmost care of your order and constantly monitors it to provide you a smooth and hassle free delivery experience.For any further assistance, please reply to this email or call us on+91 124 6733300(10 AM-7 PM).Yours Fabulously,Team FabFurnish
Please fill in a comment to justify your rating for this review.
Post
Question & Answer