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TAHMINA SAIF@tam_pondicherry
Jul 26, 2013 07:08 PM, 1392 Views
Missing hinges can turn you nuts!

My order No. is 200131456. I had ordered a Home Republic Nettle Collapsible cupboard, worth Rs. 2400(after a discount of 400Rs. as introductory offer). The payment mode was Cash On delivery(since it was my first order, I thought it would be a safer choice than paying online and not receiving any product at all). The order confirmation call came within 3-4 hours of placing the order(Sunday, 22nd July). I received the product by courier(some unheard of, unreliable courier services) on 24th July 2013. I have received one box containing the incomplete product. The box contained an instruction booklet for assembly of the cupboard. Parts that should have been in the box were labelled A through I, but the package contained only the sheets and rods labelled A, B, C, D, E and I. The parts labelled F, G, H and J were not there in the box. I called the customer service on the Toll free number and lodged a complaint. I was told that a customer care executive will call back in 24-48 hrs. I also sent an e-mail and received an automated response mail. No call yet from them.I have ordered on FabFurnish for the first time and was a very very very very disappointing experience.

(1)
Hi Tahmina,We deeply regret for the inconvenience for your past experience with FabFurnish. As per the telephonic conversation, we request you to please allow us some time, as we have escalated your concern to our relevant team on top most priority so that we can dispatch the missing parts as earliest as possible. We will be sharing the dispatch details for the same as soon as it shipped out from our warehouse.We request you to wait for the delivery of your products as our team consistently monitors each order to ensure that deliveries happen within the defined time frame as our sincere endeavour is to ensure a hassle free purchase with fullest satisfaction for our customers and a failure on that front necessitates us to take exceptional measures.We will ensure that we provide you with the best services in your further purchase at FabFurnish.Yours Fabulously,Team FabFurnish
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