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Jul 07, 2015 12:01 PM, 11503 Views
(Updated Jul 07, 2015)
Worst experience I have ever had

I ordered 2 products from fab furnish on Jun 23, 2015. My Order Number is 201164546.


I received the products in boxes which is lying at my residence for more than 2 weeks. The actual promised time for assembly of products is 72 hours. You can check the call recordings at you end. The reason for not doing the same is due to LACK OF MANPOWER. This is what I hear after making a payment for my products.


I am extremely unhappy with your customer service and focus. I have called the customer care nearly 5-6 times and spoke with the following people: Deepak, Ashita(not remembering this lady’s exact name). These people promised me to arrange a call back from the assembly team and have failed to do it. How can you run a company with such people? You are wasting customer’s time.


I would definitely seek advice in consumer court for the same. Kindly send me a copy of the recordings as my lawyer will require it to produce in the court.

(2)
Dear Swathi,Greetings from FabFurnish.com!We deeply regret that your experience with FabFurnish.com has not been satisfactory and has consumed a lot of your valuable time. Even we feel the burden for not being able to satisfy you at the first go.Believe us that the promised assembly service would be concluded soon.We know that this is not the kind of service you expected and nor do we intend to serve you in any bleak way. The current situation is being taken care of and we promise a better service next time. Kindly bear with us for a while till then.Please reply to this email or call us at+91 124 6733300(10 AM-7 PM) for further assistance. Alternatively, you can simply SMS [Order Number] to 9266801996 and get a case registered. Our customer care executives will call you back within 24 hours to assist you further.Yours fabulously,Team FabFurnish
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