I rarely have good experiences with customer service, so since this is an exception, they deserve a mention!
After making several purchases on fabfurnish.com and being happy with their deliveries, I ordered a table runner (order no 200289322) on 11th Feb for Rs. 250/-. When I received the same, I realized it was smaller that my table size and that was completely my mistake of placing an order without checking a length.So I called them back and asked them for a change to a longer one.
Within one day, I got a call back saying they will give me a voucher instead of the return and I can also keep the runner! And the voucher they gave me was for 500/- , double what I paid for. That is the first time ever that I have received such good service, usually anything requires multiple calls, so needless to say, I am super happy.
Regards,
Vaishali