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Sh Maha@shmaha01
Apr 08, 2015 04:11 PM, 15201 Views
(Updated Apr 22, 2015)
Broken wardrobe delivered from Fabfurnish

Ordered a 4 door Spacewood wardrobe online on Fabfurnish.com. Got it delivered in a broken state after 20 days. Two wood planks were broken. After repeated calls to customer care, I see no next steps being taken.


And there is no option of getting refund.(I appreciate Pepperfry.com for having money back policy). Fabfurnish customer care keeps saying that they will replace it and there is delay from vendor, just to calm the customer for the moment. Very frustrated with online shopping experience with Fabfurnish. Will never shop with them again.


Order number is 203217512


Update: got the replacement and the assembly was done today! Thanks to the support team.

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FabFurnish Deactivated
Dear Vijaya,Greetings from FabFurnish.com! We genuinely apologize for this unexpected experience you had with us this time. Each and every customer, their concern, complaint is of utmost importance to us and we really toil hard to serve them the best. We know that this is not the kind of service you expected and nor do we intend to serve you in any bleak way. The current situation is being taken care of and we promise a better service next time. Kindly bear with us for a while till then as our Returns Team would get back to you shortly with a concrete resolution.Please reply to this email or call us at+91 124 6733300(10 AM-7 PM) for further assistance. Alternatively, you can simply SMS [Order Number] to 9266801996 and get a case registered. Our customer care executives will call you back within 24 hours to assist you further.Yours fabulously,Team FabFurnish
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