Folks, Wanted to share my experience in buying Honda Activa.I opted for Honda activa, as the model was hit, but when I went, they have stopped the model and developed similar model with change in cc and front look.It was not easy for me to Digest the new look. I booked my Honda Activa in Bangalore near Old Madras Road. Quaotation was given as Rs1000 ar the time of Booking, Rs 35000 at the time of Vehicle ready, Remaining 10000 at the time of Delivery.
On a Friday , Payed 1000 Rupees and I was promised on delivery by 10th Day on Monday. With in 4 days I got a call, to pay the remaining, so Vehicle can go for registration, I paid a cheque on 5th day (Wednesday ) which was cleared with in a day. By Friday I called up asking about registration and delivery date and time. I got a call back on Friday telling that my vehicle goes to registration on saturday.
When I called up on saturday noon, to take delivery, my call was not picked. I opted to wait for Monday and gave a call on Monday. Got a thunder strike in my head, when they told me the Vehicle has not arrived from Delhi.I dont understand , why the hell, they told me to pay Rs35, 000 and told me the vehicle is going for registration. All scrap. Atlast I got the vehicle after another 5 days.
Very poor customer service. Staff in the showroom are quareling and showing their face against each other. No unity. No care for customers. Not even bothering, about the customer in the showroom. Each one is acting as if they are seeing files.Total Management colapse.
The shame should be to Honda, which is a multi million company establised in many countries, did not bother to take any action or steps to establish a good customer service.Their showrooms are very small and dusty. Honda boss should visit Shell Petrol station once or twice to understand what customer service is. Shell Staff, who are getting paid as peanuts, show good amount of customer service. They demonstate, how much they value their customers. In Honda it is Nightmare.
This is to Honda Marketing Boss, Sir untill you do something on the customer service, Iam sure you cannot establish in Indian Market, as I do not see Honda vehicles are outstanding other Indian Companies. Other Indian Company vehicles are equally Good. Pls Visit Shell Ptrol Station and come up with such ideas.