In Feb I went outstation from bangalore abt 380 kms. Unfortunately I forgot d key on backside tray n locked d vehicle. I called up Road Side Assistance(RSA)-18001033121. I explained the problem. They were demanding chassis no. I asked him, how can I provide d chassis no when docs r inside d vehicle.
Again RSA personnel demanding d chassis no. I insisted to get d chassis no from data pooled by d company using Regn No. Even after 2 hours of complaint RSA personnel could not trace out chassis no of my vehicle.
I myself provided dem(RSA) chassis no by calling up showroom where I purchased vehicle. When I called up RSA for help they were very callous, careless & throwing their hands up informing they are just customer care personnels, they can’t help & just can register the complaint, dats all.
Almost 6 hrs passed, d help rendered by HONDA company was informing me to break the window glass. If that was the case, I wasn’t knowing or what? There is no such prompt assistance or programme called Honda Care RSA in my case, as Honda claims.
Is this d way, renowned Honda company maintaining data pool of vehicles sold by them? Is this the way, RSA provides service to invaluable customers, who need help in bad times with vehicles outstation or on highways? Is this the way, RSA people treats customers who require help/service struckstruck at outstation? Please think twice before u purchase Honda cars.