Worst and worst customer service from Priority Honda showroom, Goa. I am Bajaj bike customer and was very much interested in New Honda trigger DLX model. So I booked the model from Priority Honda , Teligaon Goa showroom on 29th July 2013 with assurance from Sales executive that I will get full refund if bike not delivered on or before 26th Aug 2013 which was my birthday. As they fail for that because of shortage of supply and finally I cancelled my booking on phone which was accepted. But when I visited showroom another sales executive talk rudely and argue with me saying 30% will be deducted.
I told her that it’s fault from you side that there was shortage of bikes. She asks me to buy it now and I told her I am not interested. I gave her booking cancellation letter along with my original paid receipt. I was told to collect my cheque after 8 days. When I visited on 14th Oct 2013, to my surprise my refund letter was missing and executive fail to trace it. They told me that I had not given any such letter.
I ask them what’s next because I had only Xerox copy of receipt. Finally I went to sales manager to give her/him feedback about the customer service they have in their showroom which she/he refuses even to talk to me which was shame for any marketing person. Solving my case was one issue and accepting feedback was another issue for improvement of their customer service. Because without feedback no company can improve their customer service and have faith of customer with them.
I was a shame for Priority Honda for putting bad impression of HONDA on customer service in my heart. I heard lot of stories of HONDA towards customer care but with this incident I will never able to buy any HONDA bike in future.
Pundalik