This is to bring to your kind attention the pathetic levels of customer service provided by the service workshop of Vahini Honda at kollam, Kerala. I have purchased a ball racer kit for unicorn 29-sep-2008 (InvNo M11964). They charged me Rs 276 for it. I checked wrapper of the spare and found the price is only Rs 208.00 inclusive of all taxes. I contacted Vahini Honda the next day. They told they billed ball racer for Honda activa. They requested me to come over there for refunding the excess amount paid. Attaching scanned copies.
My subordinate came there on 3th oct to collect the money. He kept waiting for almost an hour, but they said many excuses; their manager was on lunch break.... he is coming in half hr. In a nut shell my person left your showroom without solving the issue.
I wish to remind you that the mistake is exclusively yours’ and it is solely your responsibility to ensure availability of your staff in the seats. Usually we customers expect a quality standard from the Services of Honda authorized service centers. It is a demerit on your part that, an authorized dealer is packed with irresponsible staffs. I feel it’s a true evidence of mismanagement from Honda. I suggest you to appoint efficient dealers only. More sales does not mean satisfied customers. This not what I expected when I bought a product of HONDA. This kind of step motherly treatment towards your two wheeler segment customers will create a huge dent in the reputation that you have built up over the past several years.
I assume that you are given a fancy designation where you have no power to-do anything, so as to improve the process at Honda. Nor will you have any power to fix loop holes in the system. I request you to take steps to redress my complaint and take appropriate action against these erring personnel at the earliest. I need refund for the trauma I have gone through.