I was quite appalled on reading the reviews here right after placing an order with these guys. However my order went quite well.
The products were as described. I wrongly ordered a small size for my baby sister and asked for a return. The customer care was more than helpful. Return guy came to pick up the product and as I had asked for a refund in hopscotch credits.
I got the same within 2 days(maybe this was quick because I am in Mumbai). I subsequently placed another order and paid with the store credits. Everything went on super smooth and I got my parcel with the timelines. I think the preorder items may take upto 2 months to reach so be careful when you order these items. All the dresses I bought(3) were scheduled for 5-10 days delivery which Hopscotch stuck to. I am very satisfied.