My website aatinhomes.com needed hosting renewal and I paid for the renewal. But Hostgator.com changed the nameservers without intimation mail to me so the website remained down.
Support is slow and irritating and they provided me new DNS. My website remained missing.
It was after 6th Chat session of 2 hours each that now they feel that they will change renewal to restart old website. My website remained down for 18 days without my fault.