It is really pathetic. I hosted SME joinup.com my site on it and in three months it was down 10-15 times.
On a Friday it was down whole day and then again on the next Monday. Calling them or talking to their chat you will only be told to have patience. I talked to their asst manager Mr Sukumar Kamat who is absolutely uninformed and definitely only tells you things like - Please relax - your site is down no big deal.
He claims he reports to the support head India(Abhishek Ashok) but I personally doubt it. Even after seeing me in so much trouble they did not bother to give me email id or phone number of any senior person.
Hope that somebody takes a wiser decision then I did.