For a frequent traveller to Chennai, putting up at Accord was an eye-opener. Having been subjected to all kinds of shabby treatment and shoddy service, I had purely gone by what my local office in Chennai had suggested with respect to accomodation. I stayed at Accord for a good 5 nights and I was remarkably impressed by the high standard all around.
From in-room dining which was lightening fast, to the business centre which was very well organized, and the concierge service everything was top of the line. The thing which impressed and amazed me the most was the excellent and speedy service which was evident in all their aspects of customer facing. As a business traveller, all that you look out for are great service, great concierge/travel desk, good food and a splendid room to come back to.... and Accord does not disappoint in any of those.
To give an example, on the last evening of my stay, I got free considerably early and was in my room by 6:30-7. since I had exhausted all the social/business circles, I decided to go ahead and order couple of drinks for myself. I ordered for 3 small units of drink which came within 5-7 mins and the waiter had brought 3 glasses.. and I asked him the reason for it.. to which he replied, we assume every unit ordered represents 1 guest and we maintain this standard across our f&b....
Then again one morning I called up the service desk for a copy of TOI... which was deliered promptly.. and fron next morning I saw both the hindu and TOI placed outside my door every morning till I checked out. this I assure you people does not happen in the bests of hotels and resorts I have stayed at... in all, great place to check-in if you are looking for an awesome experience.