The hotel is known for its poor customer service . The reason they have good business is because it is the only restaurant in the city that is open after 11 PM. The food is cross contaminated most of the time.(Chicken pieces in paneer dish etc) . The main turn off is not the food, but the way the management treats you .
They tell on your face to go elsewhere (knowing very well that other law abiding restaurants are not open aft 11, if one is not happy with the food/service they are offering.