Empire is a Brand. strong Brand some unknown reason every Malayalis in Bangalore goes there. at least once.
Food is tasty. Ambience is Good. AC Family section, Open Public section etc are available. But no waiter or staff will make eye contact with customers. They seems not interested in smiling or greeting. They will take their own time to attend you. Most of the time second order they shows less interest.
1 in 10 visit or more - you may get extra cooked or non fresh food item. Their iftar week during Ramzaan is famous. But still every Malayali goes there!