I go on visiting the place time to time even though I have never used there room as I live in jaipur only but I visit this place as a resturant and according to me there coustomer service and the food quality is greate although I will say that there junk food like pasta and other things are not that good but it is mainly as a family sort of thing it is not for young ones who will always prefer jukies and the recent renovation they have peformed is just OMG! now the hotel looks amazing you can see it in the photos and the quality of the food is still that greate it is possible that the have changed the taste of junk food in the new renovation as I had not tried it now I had just visited the place once after the change for dinner and now lets come to its prices I would say that this hotel may charge the most genuine in the whole city . add a like if you find this helpfull