When I visited haridwar with my family members , we had planned our stay in hotel khanna palace .It was near to harki pauri approx 2 .5 km.We had comfortable stay over there .Customer service I would say is excellent as they were always available on one ring.Fooding was optional .There was restaurant downstairs .You can have food from there or you can have from outside .We had dinner from there , it was good .You can avail free wifi facility over there.If you are planning to visit haridwar you can make a plan to stay there.