The Experience in Radha Continental Nainital during my stay on 13-14 June 2013 was not better then pathetic. First and foremost I repent my decision to book through makemytrip as I had booked online and paid Rs 6645 including taxes two days for room and I was allotted one of the worst room on 3rd floor, the room was small just to fit one double bed with no ventilation.
On arrival one of the hotel boys carried our luggage to the room and started demanding the tip as their right. I with my family including small child of 1.5 Yrs and 7 years had to climb all the way to 3rd floor for the room as the hotel has no lifts. The hotel management was well aware that the payment had already been made and I do not have recourse to search for other hotels. The rooms better and bigger than mine was offered at Rs 1600 per day which amounts for Rs 3200 for 2 days one for the guest was fortunate enough to get the room at Rs 2200 per day including free breakfast for 2 adult and 3 children’s. No taxes were collected for any of the guest as a part of room tariff. The room accessories were also missing no towels, no soap, no mosquito repellent etc the dustbin was also cleaned only on multiple requests.
I was refused to park the vehicle outside and go for the general parking however some of the guests were allowed the parking which was unexplainable. The hotel webpage shows wake up service, the hotel staff does not wake up up to 7.00 am even I have to wait for half hour when I decided to go for a walk at 6.30 am. The hotel has large menu card but nothing is available, even in peak season. I happen to walk to nearby bakery for sandwich and I found the hotel care taker purchasing the sandwiches for hotel guest from the said shop.
The items are sourced from nearby bakery and supplied to guest as in-house preparation at a exponent prices. It took minutes to realize why the hotel is considered as budget/cheap hotels in nainital. I had taken taste of booking hotels from make my trip and I would not repeat the mistake again.