Please check the replies from the hotel, which they give to unsatisfied guest. They are so arrogant. If they are not saying sorry in this forum. You can imagine what kind of behaviour they must be following face to face.
I used to work in this hotel till a few months back. The owner of this Hotel RESHMA THAKURI. That lady is mysterious. Many time she used to FIGHT/MISBEHAVE with the Guests and hotel staff. Manager of the hotel Chandan Prasad used to support her for everything. She does many unexplainable things as well. which are mysterious. I can not explain much here. I can request you that. Please do not visit this hotel and Reshma Thakuri has many contacts with influential people in Gangtok. As I was working there I know this hotel is not safe for a stranger guest.
Do not trust on good reviews, They are all posted by their staff and family members.