Date: Mon, 23 Mar 2015 23:20:57 -0700
From: auto-response@indiasupport.hotels.com
Subject: Re: RE: Issues with a completed trip - Case ID: [REQ:M-9400428]
Dear Valued Customer,
Thank you for contacting Hotels.com
Your unique reference number is enclosed in the email subject title starting with the letter M.
A member of our Travel Center Team will be looking into this shortly and will reply to your request as soon as we can.
Please be informed that due to security reasons we are unable to process new bookings, changes or cancels of existing bookings via email. If you wish to make a new booking, or change or cancel an existing booking, please go to https://hotels.com and process online.
If you wish to contact us, please call us on number listed on https://hotels.com
Sincerely,
Hotels.com Travel Services
-Original Message-
To: travel@indiasupport.hotels.com Additional Recipients: Subject: RE: Issues with a completed trip - Case ID: [REQ:M-9400428] Sent: Mar 23, 2015 11:20:56 PM need closure by end of day today else from tomorrow you will be on mouthshut.com, facebook, twitter, linked in etc.
I have 3000+ members on Linked in
my cell no is 887961xxxx_
Date: Mon, 23 Feb 2015 21:01:29 -0800
From: travel@indiasupport.hotels.com
Subject: RE: Issues with a completed trip - Case ID: [REQ:M-9400428] Hi Deepak,
Thank you for contacting Hotels.com regarding the refund for your hotel reservation.
I apologise for the inconvenience caused.
I tried to call you at+91887961xxxx to discuss the case, however; there was no response. Please note that I have called the hotel to confirm for the refund. However; they informed me that they will reply via email. Therefore; I request you to allow us sometime. As soon as hotel will respond we will inform you.
I appreciate your understanding in this matter.
Kind regards,
Baseerat Bhat
-Original Message-
Sent: 23-Feb-15 3:35:33 AM
To: travel@indiasupport.hotels.com
Additional Recipients:
Subject: RE: Issues with a completed trip - Case ID: [REQ:M-9400428]
no response in 20 days?
_
Date: Sat, 7 Feb 2015 04:21:07 -0800
From: travel@indiasupport.hotels.com
Subject: RE: Issues with a completed trip - Case ID: [REQ:M-9400428] Hi Deepak,
Thank you for contacting Hotels.com regarding the refund for your booking.
I understand that you stayed at the hotel for 1 night. I have escalated the concern to the hotel seeking the authorization for the refund of 1 night.
Please allow us 72 hours so that we get an update from the hotel. We will contact you at the earliest.
I appreciate your understanding in this matter.
Regards,
Rajdeep Choudhury
-Original Message-
Sent: Feb 4, 2015 4:13:29 AM
To: travel@indiasupport.hotels.com
Additional Recipients:
Subject: RE: Issues with a completed trip - Case ID: [REQ:M-9400428]
119682145571
confirmation number
Rgds
_
Date: Sat, 31 Jan 2015 19:25:27 -0800
From: travel@indiasupport.hotels.com
Subject: RE: Issues with a completed trip - Case ID: [REQ:M-9400428] Hi Deepak,
Thank you for contacting Hotels.com regarding the refund for your booking.
I apologize for the inconvenience caused and delayed response.
I have tried searching your account with the email address received in the email. However, I am able to see multiple itineraries in your account.
Therefore, I request you to please share Hotels.com confirmation number in order to assist you further.
I appreciate your understanding in this matter.
Thanks,
Neelima Mathur
-Original Message-
Sent: Jan 30, 2015 12:32:03 AM
To: travel@indiasupport.hotels.com
Additional Recipients:
Subject: Issues with a completed trip
Care Request from Hotels.com’s Email Us form:
-
Customer Name: DEEPAK SAPRU
Customer Phone: 887961xxxx
Check-in date: 11/12/2014
Wants response: Yes
Comment:
Dear Sirs:
I had called on 12th Dec for a long concall for about 30 mins. I have not stayed at the hotel for 2 nights so I need the refund. Till date no acknowledgement or call back on the same.
I must say the experience was also bad as the hotel staff were completely clueless on how the booking is to be settled etc and many other nightmares.
Pls resolve asap
Rgds
Deepak
Thanks,
DEEPAK SAPRU