No matter what you do, if you book through Hotels.com you will face following situations(I have faced these)
1. No Refunds.
2. Price Match guarantee - In reality, it is not.
3. No matter whether you booked in the deals or got the booking cheap…. WHILE IN THE HOTEL YOU WILL HAVE TO PAY EXTRA IN THE FORM OF TAXES, CHID FARE, TRAVEL FARE ETC.
4. Customer Service is very hard or impossible to get on weekends.(I m ade 30 to 40 attempts just to get the Customer service guy)
5. Hotels.com will send you the feedback form before travel – and will ignore you after travel.
6. They make many promises – never fulfill those.
7. Cleartrip.com and Hotels.com are sister concerns and all have same mentality and attitude.(Make money and ignore kinda attitude)
8. Your queries will never be solved.
9. They will never try to call you post sales irrespective of the criticality of your query or problem.
Many Hotels hates hotels.com
LAST few words – Stay away from hotels.com