Booking number 116606754111. I have booked an hotel Chandramukhi Cottage in Manali on 1st May for 3 days(May 11th - 14th) with full payment, but when I reached the hotel on 11th, they told me they dont have room for me for 1st night. I called up Hotels.com but your agents failed miserably to provide my the room. They actually dont have any control over hotels.
The room which I booked was allocated to someone else. Please dont quote like "you dont need to reconfirm" if you cant provide the room after full payment. I got no information prior to reaching destination that there could be a problem getting the room. I am very dissatisfied with the services of Hotels.com and Chandramukhi Cottages. I had the worst customer experience from Hotels.com.