Kindly take my advice seriously. Never ever buy anything from Houseful, Marthahalli, Bangalore.
I bought 5 products on 7th Sept, and store asked for full payment in advance. Their cheating started from thereon, when the delivery challan was made for a date of 3 days later. Eg. only on 10th Sept: Delivery Challan HDC No: 1022/2013/2814.
After that they gave a delivery date of 16th Sept. From 16th to 19th Sept, I made so many frantic calls to Housefull Bangalore, and they said, "Maal abhi tak Mumbai se nahin aaya." I am calling Mumbai office and they said they have already dispatched. So one hand doesn’t know about the other in Houseful company. Or maybe they are simply fooling the customer.
After that panels (unassembled furniture) was dispatched at my flat on 19th. My issues have just started from thereon. The delivery people asked for bribe, I declined. The panel no K of 4 dor wardrobe is broken. So the most important item I bought was delivered in unusable state.
The carpenter comes 2-3 days late, with panels lying around in my house. By this time, I’m tired of following up with carpenters, as all this followup the customer has to do. Housefull will not co-ordinate anything for you.
The carpenter comes, and half the time he is on phone, shouting and fighting with other customers. He assembled only three items, one is obviously broken and does not assemble the mirror of the dresser, citing he doesn’t has the required drill. I paid Rs 200 bribe to the carpenter.
My ordeal has not finished. The broken panel of wardrobe and dresser mirror lying on floor are still there at my flat. I am still following up with Housefull Mumbai office, and Bangalore office does not pick up the phone.
Once I was able to get through the Bangalore office no and the person in charge of Marthahalli office said that he is going for a tea break. After that he did not pick up my phone.
My sincere request is to not buy anything from Housefull as they are incompetent, cheats and fraud company. They have caused me lot of time and effort in last one month and I have bought lot of furniture from other stores before, but this is certainly one store I will never ever go in my lifetime again. Also pls share this post with your friends, so that they do not fall prey to this company.