I had purchased a dining table set with a glass top table. Within 6 months the glass top became loose. As it was under 1 year guarantee, I tried to call their service center NBR which is a Mumbai NBR.
The NBR never works. Somehow from their shop, I got their technical dept. NBR and whenever I get through I am promised that they will send the carpenter next day which never happens.
After repeated follow up for a month, the carpenter finally arrived one day without the required tool even though I had repeatedly stated the problem. He went away to get the tools promising to come back later.
Am still waiting for him..