Its pathetic and awful treatment - never buy from housefull. The quality assurance which they claim - its below standard. Full waste of money.My advice never get attracted to their lower price its a trapping net . I had bought IOWA Bed room Set Mahogany from Vashi showroom on 7th March 2010 for Rs 25399/- for which delivery was made on 13th march 2010 and assembly was done on 14th march 2010. It was surprise to us that as soon as we kept the mattress on the bed and went to sleep. The 2nd ply on the bed got broken. We could not sleep the whole night as it had not even passed 24 hours of our assembly.The next day early in the morning we went back to the showroom and had a talk with Mr Shiva who assured us that - it could be an assembly problem and hence changed the ply in two days.They suggested us to have thicker mattress.
We made the expense of app 3000/- for the changing the mattress which was done in four days of the change of ply -ie 20th march 2010, We had not utilised the bed until that time as we did not had mattress. But to our shock even after the new mattress was changed the same ply which was exchanged got broken in the same manner as the earlier one .. and we again lodged the complain for the same on 23rd march 2010. We were too upset as we thought that what we had bought is a show model and cannot be practically utilized.
This time they said they need to investigate why it happened for second time and would send somebody for checking it . For investigation also, we made repeated call.
Finally one assemblier person came to our house and he said he was unable to detect the cause but he confirmed that there was no fault of us - as we had also changed the mattress as per their suggestion. We were in constant touch with Mr Shiva who assured us to talk to his seniors and would soon give us some positive reply but every time we called we used to here some different reasons- finally they confirmed us to change the same on 5th April 2010 but they said that the material would be coming from warehouse and will be replaced by 9th or 10th of April 2010.
Sir there was no call from their side and again we gave a call on 12th of April 2010- they asked for one week time as the material was not available. Hence we had no option but to wait for the material. Again we gave a call and they said as soon as we get the material we will replace it. But the last stroke came to us when they called us on 24th of April and asked us to pay Rs 1200 for the replacement . We were totally shocked and said they never mentioned about the cost and always claimed about the quality and warranty-, now their attitude was changed and for us it was a surprise after 1 month of our complaint they now said our HO has asked us to collect the money for replacement as it is second time replacement - we said that the first time it was changed because of the fault of the assembly of the furniture - how can they say its second time replacement .When we asked to talk to Mr Shiva who always gave us the assurance was not available and Mr. Santosh said Mr Shiva is now transferred to Hyderabad and hence he is now in-charge.
Its a place which is attractive but not get trapped - its cheating and my advice is get from anywhere else but not housefull. We feel their slogan of ""Har Din Fayda""- is for themselves to cheat people like us and make fayda for themselves.