As with any financial institution they would try all possible tactics to make money from their customer base and I loved HDFC for their quality, service and reliability. BUT
it is exactly opposite now! they are the last ones to lower interest rates when RBI reviews the repo and they are the first ones to increase when such announcements come out - no wonder their stock price is moving northwards!
they keep confusing customers with all the possible jargons and their customer service is bad. they give you option for converstion to lower interest rate by charging, but increase interest rates again and give an option for conversion - this is a never ending journey - you need be a begger and wait in queues to meet the concerned people. had enough of this s*t, now transferring to other bank