Hi
So this review is from a very frustrated passenger who is hoping that IndiGo Airlines will read this. I had booked a ticket on 24th September but had to later reschedule it to 28th September due to some personal reason for which they cut around 2250 Rupees as a cancellation charge which is still acceptable, (although I don’t understand why this much, I haven’t used any resource of yours and certainly the opportunity cost is not worth this). Now, due to some unfortuantely incident I had to reschedule this flight again and to my surprise they again asked for the same amount as a refund!
Now this is just a question from a very bewildered and previously IndiGo-loyal customer whether this’cancellation fee’, (which by the way is more than monthly poverty line measurement of urban India), is justified or not. And if I reschedule five times, will they take half of my monthly income by these unfair means? Can you tell me exactly why do you cut so much money MULTIPLE TIMES for any change we make?