Hi!
I bought HP 1 Tb Wired External Hard Disk as a back for my business data that I do not use on a daily bases but might need afterwards. It failed me in spite being used in the most professional and delicate way. It just sat on a table in a clean office and yet when I needed to search few files it failed me. I had 1 issues before it completely failed on me and that was that it gets heated when I take a daily backup of all the day long data I had in my office but it take only around 20 minutes to make that back as it’s 3.0 USB Hard disk. It has many issues like.
#1. Performance: It’s not a product that’ll perform. In fact the worst from HP I’ve seen so far. It gets heated for short back up and retrieval operations. You cannot have it ON all the time. I once got a burning plastic smell from it and called the HP to check it. I was informed that it was a voltage issue but then I informed that I had an 5 KW stabilizer with 130 to 320 Volts load balance then how come this can affect this particular Hard Disk alone when all other equipment were working just fine and were from HP too. Service guy then do not have an answer he just said that it happens with this model it is sensitive.
#2. Other Feature: It doesn’t offer any special feature. It’s a plain plug and play Computer hardware that could be used externally.
#3. Style & Design: It’s a slim trim in design and that’s 1 of the reason I bought it. It look stylish and design is great.
#4. Service & Support: HP guy that came to service the faulty Hard drive was not very technical, he didn’t gave me reason when I asked question. He want me to believe what he said is correct. He said the burning smell that I got from Hard drive and that he could also smell is because of Electrical surge in voltage but I explained him that how can with a stabilizer that cancels out the surge to provide to 220 Volts I had this issue. I had my office sensitive data with customer personal details in Hard Drive and I can’t allow HP support guys to take it from me unless they sign an disclosure agreement that data cannot be compromised. This request alarms and support guys called few people in HP and they first thought I am a mad customer and wanted to give me verbal assurance that data will be not be compromised. Only after exchanging several emails back and back and forth I was able to make them understand that data is very sensitive and I cannot afford a law suit against me. So sign a disclosure. For this I had to go to their Retail office in person. After waiting for around 1 month I was informed that my Hard disk data is unrecoverable and that they are sorry. They asked me to come and collect my Hard disk that’s functional from their office. I while collecting this Hard disk asked them firmly please tell me how could I rely on this device to store my data when it failed like this. They smiled and said it doesn’t happens again and again. Literally gave that Hard disk to my son at home and he after 1 month informed me that he gets the some burning plastic smell.
#5. Value for Money: Please do not buy it. You cannot relay on this product for any kind of data backup. It can fail you.
#6. Staff assistance: First time in my life I saw that HP has such rude staff also. I wasted lot of my time on phone to complain about the faulty Hard disk and to get a written disclosure signed from them.
I won’t recommend this Hard Disk to anyone.