I purchased an hp 15-AC123NE laptop in March of 2017. Towards the end of june 2017 the computer would not boot up. I had it just over 3 months. Recieved a BIOS error and black screen and could not never get to the log on the screen and finally then I call I get to be on hold for 40 minutes when they get answer I get rerouted and again I am on hold. After another hour I gave up, tried again the next and the same thing happened. I cant believe they would have techs that do this and can get away with it. Horrible Customer Service!