HP 15AY513TX is not to be said a good laptop.
I had experience with laptop for more then 2 month when my sisters daughter left her laptop at my home.
It is heavy one. it has much weight so it is not so easy to carry even its charger is also weighted so must be used a bag to carry it.
Single man can not carry both together.
There are difficulty to fold laptop I think there are some stiffness in its turning joint.
I am totaly disappointed by this laptop,
It make problem to play game gta and in crazy taxi driver game which got hanged sometime.
I did not get any hardware problem so I dis not know about customer service but I feel it is not value for money product.
If it is light then we may consider it.