This is to complain about the unprofessional, irresponsible & arrogant attitude of HP India’s service center employees. I purchased a HP laptop in Hyderabad 3 years ago. Six months later, I moved to my native town Muzzaffarpur. One day while I was working on my laptop, its screen suddenly went blank. Since that day my HP laptop has gone completely kaput.
I took the laptop to the HP service center in Muzzaffarpur for repairing. First of all they were not at all ready to check it saying that the laptop was not purchased in Muzzaffarpur, despite my laptop being well within the cover of warranty period. What kind of nonsense excuse is that? After much pestering your technician finally looked into my laptop and within minutes told me that it cannot be repaired here and advised me to take it to Patna.
I took that corpse of the HP laptop to Patna and there they simply refused to repair it giving that same stupid excuse that the laptop was “not a domicile of Patna”. And then they advised me to take that laptop to Bangalore for further treatment.
Neither have I had the time nor resources to go to Bangalore just to repair my laptop. Meanwhile the warranty period expired and the HP service centres people got another wonderful excuse for not repairing my laptop. HP India’s “world-famous” service centres people have turned my brand new Rs.35000 laptop into a complete e-waste. My HP laptop is lying dead since 2? years and I am clueless where to bury its cold body. I am helpless and don’t know where to go. Was it a mistake to buy HP laptop?
I ask HP India officials what to do with my defunct laptop? Where do I dump this used less e-waste and destroy our eco-system? If you don’t want to attend to my grievances its alright but please DO NOT refer my case to the Customer(Harassment) Care Department of HP India. Talking to them is like banging one’s head on the wall. Nothing will happen to the wall(no effect on HP Customer Care employees) but one(customer) literally ends up with an "open mind". Either harass me further or help me. Shame on you, Team HP India?