First of all this laptop is realy easy to use, you can go with it without any doubt, desine is good, performense is also good, you can find every thing you want, under this price you can not buy any other laptop with thar kind of feathers, it is full of value of money, i personly use this laptop and as you know HP is world class brand and its service is also very good, if you want help yoou can use help line number, they will help you.