I had bought this one devil of a laptop from HPs authorised dealer at kolkata(Millenium cyber works Prop Francis Basu Sarani , Kolkata-69 on 27th jan 2007.I paid thru my nose an amt of Rs.65, 000 and ws told tht dis ws one wonder of a laptop being a business notebook and I even paid extra for the 3 years international warranty......i dnt knw if dis is believable bt the system wrked like an intel1 or some other ancient processing system from the very first day of use....whts more it has a 512 MB RAM and core duo processor- the reason for which they supposedly charged tht mch......and then u cudnt play songs if u copied a CD or DVD.......since I work in chennai I contacted the Service centre at chennai (jeypore hall, peters road)abt 3 months bk in the first week of february and had the one of the coordinators telling me tht multitasking wasnt supported( my god.....as if the poor communication skills and pathetic english of the chennaian service centre wsnt enuff tht they wud make me belive tht a laptop in 2007 doesnt support multitasking).....
Anyways since then the last 3 months has been a nightmarish association wid HP and its service centre at chennai....they take the laptop to their service centre every 4 days and tell me thrs a hardware or a software problem replace one part(till date the battery, motherborad, cd-dvd drive, system body, speakres have been replaced-so in a sense the laptop is no longer the one I bought....:))..................and then the process continued till they wudnt even spk abt replacements and I pay huge bills for calling them up from myside for updates everyday nd then the centre head -one Mr MUrali at the chennai serivice centre tells me tht I neednt worry cos I cn always bring the laptop bk for the next 2years 8 months(4 months already have gone widout teh prob being resolved and the system has already been formatted 10times or more) till my warranty expires by which I suspect he means tht I keep making rounds of the service centre for the next 3 years and then throw it away..becos it cudnt be repaired....
Btw even after 3 months the laptop is still wid d problem worsened.....meanwhile they say they detected other flaws in speakres and battery nt charging....and when I say replavcemnt they say its nt done at HP(???????).......so m finnaly filing a case wid the consumer court.......i hd read abt HP s dwindling sales compared to DELLS now I surely knw the reason since no testimony can be gr8er than a personal experience...so plz beware b4 u think of purchasing anythin from HP .....u will repent ever buying tht thng at all.....:(((