Purchased my note book last week.an awesome experience going through, the windows is damn user friendly, with the touch icons and touch bar is damn handy, the reliability of the product as we are all aware of, the best part is value for money, yeah due to its high brand value the resale price is also good, its really a value for money, the service, i havent taken along since, but quiet sure it would also fall into the right place as the other things of this product.!