It is not a frustrating statement as it sounds. I was not in mood of buying HP Pavillion because I went through many bad reviews. But when I went to shop I found it as a best deal and lucrative offer. But I never noticed that time I am gonna be in a death trap.
On very first day came a bad experience - my laptop gave a electric jolt to my partner once I put it on power.
There after I tried to avoid its body touch, but luckly it was a rare incidence. And here comes a surprize, it was 10th month of purchase and its speakers slowly stopped producing sound. I still thought its not a big deal as I have external speakers.
Another one, its touch panel keys started behaving like rebooting button, very noce - so now do not use those keys also. I never could use many of touch keys because these never worked right from start, but again being not so big issue I tried to avoid customer care centers of HP because their reviews were horrible. But the last shock - it stopped booting just in 13 month of life time. :( now it is really sad.
I used this Laptop like a desktop because it had a 17 Inch screen, so big to carry. So you can imaging its condition in 1 year - its almost NEW. but a complete junk from inside.
And here comes the best part - I went to HP care center - and as expected and clear from reviews - they frankly told to replace Motherboard - as if there is only 1 prob in their laptops that is - MOTHER BOARDS ARE JUNK.
Now I have a PDF quotation from HP - of 28000 INR... can you believe it ????
QTY Description; Unit Price Amount
SPS-KIT, SPEAKERS L/R PAV ( Non-Exchange ) 2, 310.00 2, 310.00
1 SPS-BD, SYS FF + PM 8M-512 DV9700 ( Non-Exchange ) 23, 048.03 23, 048.03
Part Sub Total : 25, 358.03
VAT / CST /LST : 1, 267.90
Service Charge : 1, 250.00
Service Tax : 128.75
Total Rs.: 28, 004.68
RT Outsourcing Services Ltd
A-200, Okhla, Ind.
Area Phase-I, New Delhi-110 020
E-mail: rtlaptopdelhi@rteservices.com
HP F U.
I will summerize - never buy HP product.
Most trusted brands in India are - Dell and Sony. So guys close your eyes and go to these 2 brands else you will be sooner or later by these cheap brands and their stupid business attitude.