Hi,
This is an instance when the Statement of credit card is sent before the card itself. In my case the statement was being sent every month at lest 10 months before the card. Added to this, I also receive calls from HSBC encouraging me to use the card.
In one such response, I conveyed to them that I am basically a above average user of credit card, but for me to use their card first they should send me the card. For this, the reply is as usual very simple. ’’Please contact our customer care’’.
Last month finally I wrote to them about this by mail instead of verbal communication and finally I was intimated ’’As per your request your card has been deactivated’’.
Felt relived finally. The only good part in this whole episode was that I was fortunately never charged any thing, but instead my card used to be credited with Rs. 200 now and then so that I could spend.
Though very irresponsible behavior from the company, honesty can be admired.
Thanks HSBC.