Never believe when HSBC Cards sends messages promising rewards for doing something. Recently I experienced two issues. I received a statement where it was printed that if you send SMS regarding the due month of car insurance they would credit 50 reward points. But they did not do as promised. When I emailed them they wanted a scanned copy of the statement they have sent (!). Left hand does not know what right hand is doing. Not only that they would not bother to check with their own department.
Second issue: Encashment of reward points. Their statement mentioned 300 points for a Rs.250 voucher. But they debited 325 points. They again want a scanned copy of an e-statement they have sent !
Looks like they promise something but don’t want to deliver. I just gave up as it is not worth the time and effort.
But I thought I should ward readers. Be vary of their marketing techniques.
Regards