Highly unprofessional customer care. The fuel surcharge waiver offer is a trap. Though they say full waiver between Rs 400 to 4000 while selling the card but actually they levy 3% fuel transaction charge +GST and and give waiver of only 1% without GST on the transaction amount. A highly unresponsive customer care which doesn’t have email support to avoid honouring commitments they then have the audacity to say that in fine print they have written full wiaver to a maximum of 1% . What’s the point of saying full waiver when actually levying 3% and waiving a measely 1%. I asked them to send the breakup of transaction charges and charge slip charges on email to take up the issue the CC simply refused. Actually by keeping ambiguous terms and conditions and not having a email support they avoid giving the customer any documentary evidence to proceed against. I insisted and then the bank changed its tune to say that the 2% have been levied by the merchant . I asked them to simply send me an email or charge statement showing the breakup of various charges on this transaction but the executive was hanky Panky. In today’s age a bank without an email support. Really HSBC U WANT US TO BELIEVE THAT. Plus it takes 20 minutes to reach a human on the IVR. ZERO STAR