I have a HSBC Gold Card been using for last 2-3 years. At first Kudooos to HSBC bank to implement the latest technology.
1. Facility of SECURE TOKEN
2. Mandatory use PIN No. while teledailing to spk to customer service
3. Auto receipt from machine while depositing cheques at selected ATM
4. Computer available at ATM in case u have to login to check your account
5. Billing (statements) are been handled in professional way
Manage ur account online .... at the best
Secure ur credit card using unauthorised access on net even if the card no is viewed by soneone else especially in hotels.
8. Inbuilt email facilty with assured reply in 1-2-3 days
I wish it had included the photo credit card facility or built ur own credit card facility
in case of wrong billing they reverse immunity so that u don’t end up yelling and following with them as I have seen my friends having bad time with other credit cards of other banks.
Only once i faced issue when I claimed for the Purchase insurance on purchase thru credit card (as my NOKIA mobile was stolen) and as per card terms I provided all the documents and almost called HSBC for 6 months on daily basis and got 40% of the mobile money paid. They finally responded as I submitted all evidence on email, courier (hardcopy) for all communication done for last 6 months and no solution for it I had no choice then would have gone to consumer court for the sake of JUSTICE.
I was asked to contact ICICI Lombard (as HSBC had tied up with them). Almost 350 calls I made to ICICI Lombard and got to hear that "call after 1 hour or their system is down" and even said that they never received the documents I submitted for which I have proof of the courier stamp delivered at ICICI Lombard office It was very clear that HSBC washed its hand off and asked the customer to tackle with ICICI Lombard.
HSBC should have taken initiative to solve the problem as it was HSBC who has tied with ICICI Lombard and not me as a customer