*I closed my HSBC credit card in the year 2002 after my retirement. They have many balance amount collectors, who are not in their regular roll....so called agents! The agent worked out my final settlement amount after waving off small interest amount. I paid the amount whatever arrived at and got official receipt from the agent in HSBC receipt mentioning my cheque details.
Though my Cheque was honored, I was getting the amount adjusted as balance in my monthly statement with interest. I wrote many letters, but did not get any reply. One fine day in 2006...after 4 years of closing I got a letter from an Advocate that my case was taken to court, and if I do not contact him over phone.The interest part was 4 times the amount they adjusted in the final settlement!!. I spoke to the advocate and as per his request I sent all documents connected with closure of my account.
In the middle of 2007 a so called representative came to my house without any ID card of the bank and requested me to give him all the Photostat copies of my final settlement.I gave him after getting signature from him. But still (March 2009) I am getting the monthly statement. I called their customer care officer but after great effort I get the call connected andthey say that they do not have any record in their system!
It is shame in the Part of HSBC calling them selves "The organisation’s adaptability, resilience and commitment to its customers have further enabled it to survive through turbulent times and prosper through good times over the past 150 years.!!"
They are mere Cheaters!!*