Please note that recently my GOLD card was converted to PLATINUM card by informing me that all terms and conditions remains the same except for additional features and facilities available on the new card schemes by HSBC customer care executives.
However I find that there are few anomalies in their promises during this process of conversion.
Today, I find that my credit card payment date is advanced from the old date thereby forcing me to rework my monthly payment schedules.
Another issue is that though I was promised all my Bonus points from the old card will be automatically transferred to the new, this has not happened. I have lost few of my Bonus points in this process.
I cannot see my GOLD card statements anymore on the web.
Considering all these, I feel HSBC bank does not keep up the promises given by its customer service executives and there is no proper co-ordination between sales/marketing and the operations detaprtments.
You may ask the bank to send you an email listing out all their promises before accepting the conversion if you want to avoid disappointments.