I brought a HTC cha cha from Guwahati on 13 April 12.On 27 June 2012 the phone, s microphone stopped working.I called up HTC Customer care where HTC customer care was in Guwahati .I was directed to Redington India pvt ltd where I was told they did not had permission to open the device, so they will have to ship the device to Bangalore.I have called up HTC customer care many many times when I would get the device but they are saying since the last 15 days that the device is in transit from Bangalore to Guwahati.It s been over 1 month and I have still to receive my phone back.
On 28.7.12 I called up HTC customer care 3 times but nobody picked up. Coming from a renowned co like HTC , this is indeed very poor service.
Finally 1 question: When will i get my phone back?