HTC Touch is a great asset which is a good combination of a business phone and fun phone, giving all the featuures one could desire for in the indian context.
Its an absolute value for money with its good design and ease of use, the grip is not so good though, which keeps it susseptible to slipping off your palm.
The service though needs a real great push, which as of now is very lausy and unreliable. They have aonly one service centre in NCR and its already overloaded as its an outsourced agency, typically its response time and response quality remains questionable due to sheer monopoly.
The com;pany needs to look deeper into the battery quality of the product and also needs to upgrade the RAM, so that the speed of the phone can be enhanced thereby giving it a feel of a high class PDA.
Above all, its a phone which comes loaded with great features and there’s no match for its cost of ownership.