I totally agree with the person’s compliant here below. I have arrived from a MH flight recently & I am an NRI with PIO card. Malaysia Airlines staff indicated that the Hyderabad Immigration Office stopped supply of Immigration forms to the Airline. and the forms are to be available only with the Immigration office.
1) There were no forms available when people join the Q and I waited for my turn in the long Q and when my turn came, the Immigration Officer( I hate to call him as Officer - as he was rude and have no manners) directing the travelers - yelled - you go back and fill the form and come back in line. I objected - where are the firms and why should I come back again in line. He got upset with me and starting shouting in hindi - nakku / nakku etc, . He wore a badge - but he hide the badge in the shirt pocket. I politely communicated my dissent and asked for his name, badge ID and the reason why is he hiding his badge - rather than displaying it outside. He tried to put the blame on the MH - where as I am not sure if Hyderabad Immigration Officer wanted Malaysian Airlines to print and supply the forms on their own.
He got really upst with me and said that he does not have to answer to me and said you can complain to my boss - who is also standing near bye. So I went to him - and before I started my conversation - the "boss officer" yelling at me for no reason. I kept my patience - and politely asked - if I can lodge a complaint. He refused and then I noticed that the BOSS - does not have a Badge at all - forget about displaying. It was a futile attempt to rationalize with him also. I did not give up and I asked what was his name and designation and the reason why he did not wear a badge? He was completely lost and started shouting that I have no authority to ask his name / badge and said even my baba(father) comes / or even if Secretary of Home Ministry comes - he does not have to answer. He challenged that I can complain to whim ever I want - but - he does not give his name. This saga went for 3o minutes and my Passport is not stamped yet at that time.
It was so unfortunate that the government officials who get salaries from our tax money and are called Public Servants. There people are rude, reckless and fearless and obnoxious. Imagine if I as an educated NRI with proper attire I an suit) and speaking in English this treatment - can you even think what an illiterate gulf worker would encounter at the Hyderabad Immigration.
I left the scene disgusted and in shame as fellow passengers passengers were muted and the ignorant officers has the last laugh. I am not sure where to complaint & whom to complaint - but the bad immigration officers should learn a lesson and we public should not tolerate this non-sense On the other other hand - in some of my travels through Hyderabad Airport - I have seem few dignified officers in Blue Jackets, helping people and respectful.